edyoucated automatically sends emails to your users to enable or support important platform functionalities. Below you will find all automatic emails (often called "transactional emails") that are sent system-side, as well as a short summary about their content and triggers.
Type | Notification Name/Code | Recipient | Trigger | Key message lines (EN) |
Mandatory Training | MandatoryTrainingAssigned | Learner | Immediately after being assigned a mandatory training | Notification that a new mandatory training has been assigned |
Mandatory Training | MandatoryTrainingDueSoon | Learner | When the deadline is approaching (configurable "due soon" period) | Deadline for an assigned mandatory training is coming soon |
Mandatory Training | MandatoryTrainingDueDateMissed | Learner | When the deadline has passed and training is still incomplete | Deadline for a mandatory training has expired |
Mandatory Training | MandatoryTrainingDueTodaySummary | Assignment creator/curator | Daily summary of trainings due today | Summarizes uncompleted users |
Mandatory Training | MandatoryTrainingDueSoonSummary | Assignment creator/curator | Daily summary of trainings due soon | Summarizes uncompleted users |
Events | CalendarEventLearningEventCreated | Learner | When user joins a learning event | "You're now attending the event {eventTitle}" - Calendar invitation |
Events | CalendarEventLearningEventUpdated | Learner | When learning event details change | Calendar invitation with updated event details |
Events | CalendarEventLearningEventDeleted | Learner | When learning event is removed from user's calendar | Calendar invitation for deleted event |
Events | RequestedLearningEvent | Team supervisors/managers | When a learner submits an attendance request | New attendance request awaiting your approval |
Events | RequestedLearningEventDueInThreeDays | Team supervisors/managers | Daily check for pending requests for events starting within 3 days | Pending requests for events starting in ≤3 days |
Events | RequestedLearningEventDueInSevenDays | Team supervisors/managers | Daily check for pending requests for events starting within 7 days | Pending requests for events starting in ≤7 days |
Events | RequestedLearningEventResponse | Learner with pending requests | When supervisor/admin accepts or declines the request | Your request was accepted/declined |
Events | AttendingLearningEventDueInThreeDays | Learner | Daily check for events starting within 3 days | Reminder: upcoming event starts soon |
Events | AttendingLearningEventChanges | Learner with pending requests | When event details change (date, time, language, type, location) | Event details have changed |
Events | AttendingLearningEventAccessLost | Learner | When learner loses access to the event (e.g., changed status or sharing settings) | You no longer have access to this event |
Events | AttendingLearningEventCanceled | Learner | When event is canceled | Unfortunately, the event <b>{eventTitle}</b> was canceled… |
Events | AttendingLearningEventFeedbackReminder | Learner | One day after event ended (if attendance confirmed and feedback URL available) | You recently attended <b>{eventTitle}</b>… Provide feedback |
Events | AttendingLearningEventJoinedFromWaitList | Learner | When moved from wait list to attendee | You are now attending <b>{eventTitle}</b>… |
Events | AttendingLearningEventRemovedByAdmin | Learner | When admin removes learner from event | You're no longer attending <b>{eventTitle}</b>… |
Events | WaitListLearningEventRemovedByAdmin | Learner | When admin removes learner from wait list | You were removed from the wait list of <b>{eventTitle}</b>… |
Events | LearningEventAddedByAdmin | Learner | When admin adds learner to event | You have been added as a participant to <b>{eventTitle}</b>… |
Events | LearningEventAutoSignedUpThroughJourney | Learner | When auto-signup occurs via learning journey | You have been added as a participant to <b>{eventTitle}</b> because of journey <b>{originLearningJourneyTitle}</b> |
Events | LearningEventMinimumParticipantsNotReached | Event creator/curator | Sent for an event with minimum # of participants not reached and either: (1) event's cancelation deadline is reached, or (2) registration deadline is reached, or (3) starts in less than 4 days. | <b>{eventTitle}</b> has {eventCurrentNumberOfParticipants} registrations… below {eventMinimumNumberOfParticipants} |
Events | LearningEventConfirmParticipantsReminder | Event creator/curator | At least one hour after event ended (if participants present) | Please confirm participant attendance for <b>{eventTitle}</b>… |
Journeys | AttendingLearningJourneyStartingSoon | Learner | Daily check for journeys starting within 7 days | The journey <b>{journeyTitle}</b> is starting soon |
Journeys | AttendingLearningJourneyEndingSoon | Learner | Daily check for journeys ending within 7 days | The journey <b>{journeyTitle}</b> is ending soon… |
Journeys | AttendingLearningJourneyCanceled | Learner | When journey is canceled | Unfortunately, the journey <b>{journeyTitle}</b> was canceled… |
Journeys | AttendingLearningJourneyAccessLost | Learner | When access to journey is revoked | The journey <b>{journeyTitle}</b> is not available for you anymore |
Journeys | AttendingLearningJourneyRemovedByAdmin | Learner | When admin removes learner from journey | You're no longer participating in <b>{journeyTitle}</b>… |
Journeys | LearningJourneyAddedByAdmin | Learner | When admin adds learner to journey | You have been added as a participant to <b>{journeyTitle}</b>… |
Certificates | LearningCertificateAvailable | Learner | When certificate is issued | Congratulations, {givenName}, your certificate is available!… |
Certificates | LearningCertificateRevoked | Learner | When certificate is revoked | Your certificate for <strong>{entityName}</strong> was revoked… |
Integrations | IntegrationRunFailed | Integration owner/observer | When integration fails | Contains details on the integration error |
General Motivation/Nudging (*) | StudyReminder | Learner | Weekly check when user has no learning progress in last 7 days but had progress in last 90 days | "Just 30 minutes…" Continue learning |
General Motivation/Nudging (*) | Welcome | Learner | Immediately after successful account activation | Welcome to edyoucated… first steps |
General Motivation/Nudging (*) | Onboarding (day 1) | Learner | 1 day after account activation | Useful tips and first steps |
General Motivation/Nudging (*) | Onboarding (day 4) | Learner | 4 days after account activation | Useful tips and first steps |
General Motivation/Nudging (*) | Onboarding (day 7) | Learner | 7 days after account activation | Useful tips and first steps |
General Motivation/Nudging (*) | NPS Measurement | Learner | 10 weeks after account activation | Rate your learning platform experience |
Signup/Platform | Sign Up | Learner | When user registers for the first time | Confirm your email address |
Signup/Platform | Sign Up: Existing Cognito Account | Learner | When registration detects existing Cognito account | You already have an account… Login link (Cognito) |
Signup/Platform | Sign Up: Existing Google Account | Learner | When registration detects existing Google account | You already have an account… Login link (Google) |
Signup/Platform | Sign Up: Existing SSO Account | Learner | When registration detects existing SSO account | You already have an account… Login link (SSO) |
Signup/Platform | Forgot Password | Learner | When user requests password reset | Reset password link |
Signup/Platform | Forgot Google Password | Learner | When Google user requests password reset | Use Google login… Login link (Google) |
Signup/Platform | Forgot SSO Password | Learner | When SSO user requests password reset | Use SSO login… Login link (SSO) |
Organization Access | UserAddedToOrganization | Invited user | When user is invited to join an organization | You've been invited to join {orgName}… Sign up |
Organization Access | UserDeactivatedInOrganization | User | When user access is deactivated in organization | Your access to {orgName} has been deactivated |
Organization Access | UserReactivatedInOrganization | User | When user access is reactivated in organization | Your access to {orgName} has been reactivated. Log in |
Calendar - Learning Times | CalendarEventLearningTimeCreated | Learner | When user schedules a learning time for themselves | "You've scheduled a new learning time" - Calendar invitation |
Calendar - Learning Times | CalendarEventLearningTimeUpdated | Learner | When user updates their scheduled learning time | Calendar invitation with updated time |
Calendar - Learning Times | CalendarEventLearningTimeDeleted | Learner | When user deletes their scheduled learning time | Calendar invitation for deleted event |
Please note: Some emails are marked with (*), which indicates they are "optional" and not urgently needed for platform operation.
Example of a non-optional email: "Reset password";
Example for an optional email: "Welcome" with general info about the platform
If you want to disable these optional emails, please contact the edyoucated support team.