edyoucated automatically sends emails to your users to enable or support important platform functionalities. Below you will find all automatic emails (often called "transactional emails") that are sent system-side, as well as a short summary about their content and triggers.
Please note: Some emails are marked as "optional" because they are not urgently needed for platform operation (example of a non-optional email: "Reset password"; example for an optional email: "Welcome" with general info about the platform). If you want to disable all optional emails, please contact edyoucated support.
Reason | Content | Email Trigger | Optional? |
Sign Up | Confirmation of registration and e-mail address | User registers on the platform for the first time |
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Sign Up: Existing Cognito Account | Notification that a regular account already exists for this email address | Immediately after failed login |
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Sign Up: Existing Google Account | Notification that an account (via Google login) already exists for this email address | Immediately after failed login |
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Forgot Password | Reset password instructions | Password reset request by the user on the login page |
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Forgot Google Password | Special case: If users with a Google account want to reset their password, they will be redirected to Google services | Password reset request by the user (with Google Account) on the login page. |
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Organization Invitation | Invitation link to join an existing organization | Immediately after invitation by an administrator |
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Welcome | Welcome Mail and first information about the account | Immediately after successful initial registration | X |
Onboarding | Useful tips and first steps | 1 day after first sign in | X |
Onboarding | Useful tips and first steps | 4 days after first sign in | X |
Onboarding | Useful tips and first steps | 7 days after first sign in | X |
Team Joined | Notification that the user has been assigned to a team | Immediately after assignment to a team |
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Study Reminder | Reminder that you could continue learning | If the user has not learned at least 15 minutes in the previous days. (Will be sent maximum 2x in case of inactivity and stopped afterwards) | X |
Learning time created | Reminder to continue learning | Users get mailed 60 seconds after they've created a learning time on the edyoucated platform. |
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Learning time deleted | Notification, that a learning time has been deleted | Users get mailed 60 seconds after they've deleted an existing learning time on the edyoucated platform. |
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Learning time updated | Notification that an existing learning time has been updated | Users get mailed 60 seconds after they've updated an existing learning time on the edyoucated platform. |
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Calendar Event Created | Notification that a new calendar entry has been created | Immediately after a new calendar entry (via the "Learning Times" feature) has been created by the user |
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Calendar Event Updated | Notification that a calendar entry has been updated | Immediately after a new calendar entry (via the "Learning Times" feature) has been updated by the user |
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Calendar Event Deleted | Notification that a calendar entry has been deleted | Immediately after a new calendar entry (via the "Learning Times" feature) has been deleted by the user |
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Learning Journey: User added | User has been added to the journey’s participants by an admin | Immediately after adding a user to a learning journey |
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Learning Journey: Access changed | User has lost access for a journey they were signed up for | Immediately after changing access to a learning journey |
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Learning Journey: User removed | User has been removed from the journey’s participants by an admin | Immediately after removing a user to a learning journey |
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Learning Journey cancelled | Journey has been canceled by admin | Immediately after cancelling a learning journey |
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Event joined | User has joined a event | Immediately after joining an event |
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Event joined via waiting list | User has joined an event via the waiting list | Immediately after joining an event via the waiting list |
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Event: User added by Admin | User has been added to the event’s participants by an admin | Immediately after being added to an event by an admin |
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Event: User removed by Admin | User has been removed from the event’s participants by an admin | Immediately after being removed from an event by an admin |
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Event: User removed from waiting list by Admin | User has been removed from the event’s waiting list by an admin | Immediately after being removed from the waiting list of an event |
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Event cancelled | Notification that an Event was cancelled | Immediately after the cancellation of an event |
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Event not available | An event the user signed up/ sent the request for is not available anymore (deleted/unshared/cancelled) | Immediately after changing the settings of an event |
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Event updated | An event the user signed up/ sent the request for was changed | Immediately after updating an event |
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Event is approaching | An event the user signed up for starts in 3 days | 3 days before the event |
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Feedback for Event | Notification to give feedback for a past event | (1) Scheduled: One day after event has finished if User is confirmed; (2) User has been confirmed as participant of event if event has finished more than one day in the past |
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Event: Minimum participant limit not reached | Notification for Admins that the minimum amount of participants has not been reached | Scheduled 8 AM: If registration cancelation deadline reached or 3 days before event start |
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Event: Confirm participants | Reminder for Admins to confirm participants for an event | Scheduled: One hour after event has finished |
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Mandatory Training Assigned | Notification that a new mandatory training has been assigned | Immediately after being assigned a mandatory training by an admin |
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Mandatory Training Completed | Notification that a mandatory training has been completed | Immediately upon completion of the mandatory training |
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Mandatory Training Due Date Missed | Notification that the deadline for a mandatory training has expired | On the day of the set deadline |
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Mandatory Training Due Soon | Notification that the deadline for an assigned mandatory training is coming soon | 14 days before the set deadline |
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Mandatory Training Due Today Summary | Notification to admins that a deadline for a mandatory training expires today | On the day of the set deadline |
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Mandatory Training Due Soon Summary | Notification to admins that a deadline for a mandatory training is coming up | 14 days before the set deadline |
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Certificate available | Notification that a new certificate is available | Immediately after a new certificate is created |
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Certificate updated | Notification that a certificate has been updated by the administrator | Immediately after a certificate has been changed |
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Certificate revoked | Notification that a certificate has been revoked by the administrator | Immediately after a certificate has been revoked |
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Feedback | Feedback form with NPS question to rate the learning platform | 10 weeks after initial registration | X |