This article provides a comprehensive overview of the User engagement dashboard, including all available metrics and the structure of the dashboard. The information below explains each section and the meaning of all key performance indicators.
Who can use this feature?
Available for users with role Owner.
Learn more about roles and permissions here.Available on All Plans
Available on Desktop
Examples of use cases
Analyze monthly active users for a specific team to measure engagement trends.
Export a list of all users with their status and team assignments for compliance or reporting purposes.
Track the completion rate of mandatory trainings to ensure regulatory requirements are met.
Compare learning time spent in events versus learning paths to optimize training formats.
Accessing the user engagement dashboard
In the main navigation on the left, click on Analytics. You will land directly on the User engagement dashboard.
The dashboard is divided into two main tabs: Overview and All users. The Overview tab provides aggregated analytics, while the All users tab lists all users with detailed attributes.
Dashboard filters
Three filters are available at the top of the dashboard. These filters apply to all data and visualizations in the current view:
Date filter: Select the time period for which you want to view data.
Team filter: Filter data by specific teams within your organization.
User role filter: Filter data by user roles, for example, to exclude admins (owners) and focus on learners (members).
All active filters are considered in the data displayed and in any exports or downloads.
Overview tab
The Overview tab is structured into several sections, each focusing on a different aspect of user engagement. Each section contains KPIs and visualizations to help you analyze trends and activity.
Active users
This section provides insight into user activity levels.
KPI | Description |
Users | Number of users with status Activated or Not yet activated. |
Monthly active users | Number of users who have been active at least once in the last 30 days. |
Weekly active users | Number of users who have been active at least once in the last 7 days. |
Daily active users | Number of users who were active on the most recent day. |
A time series chart below the KPIs visualizes the development of these metrics over time on a daily basis.
Note: A user is considered an active user if she
started at least one material OR
completed at least one material OR
started at least one question OR
created/updated at least one user skill (e.g. by answering a self-assessment question) OR
signed up for an event/journey OR
canceled participation in event/journey
within the analyzed time frame.
Learning time
This section tracks the total time spent learning and the impact of personalization on learning efficiency.
KPI | Description |
Hours learned | Total number of hours spent learning on the platform. |
Hours saved through personalization | Total number of hours saved by learners who were able to skip content in adaptive learning paths due to prior knowledge. |
A bar chart visualizes hours learned per week, broken down by learning type:
Hours learned (learning path): Time spent in learning paths.
Hours learned (event): Time spent in events.
Learning paths
This section provides metrics on the usage and completion of learning paths.
KPI | Description |
Learning paths started | Number of learning paths that have been started by learners. |
Learning path completion rate | Percentage of started learning paths that have been completed. |
Average learning path progress | Average progress (in percent) made by learners in all started learning paths. |
A bar chart shows the number of learning paths started per week.
Note: The average learning path progress often gives a more accurate representation of learner success than the completion rate alone. While the completion rate only accounts for learners who finish 100% of the path, the progress metric reflects overall engagement and progress, even if the course isn’t fully completed.
For example, let's say ten learners start a learning path with a total duration of 50 minutes. On average, each learner completes 40 minutes, but none finish the entire path. Despite this positive engagement, the completion rate remains at 0%. However, the average learning path progress is 80%, offering a clearer and more meaningful insight into learner activity and success.
Mandatory trainings
This section focuses on mandatory trainings. Only trainings that do not have the status Draft are included.
KPI | Description |
Mandatory trainings | Number of mandatory trainings (excluding drafts). |
User assignments | Total number of users assigned to mandatory trainings. Note that a user can be assigned to multiple trainings. |
Started | Number of user assignments that have been started. |
Completed | Number of user assignments that have been successfully completed. |
A bar chart visualizes the number of mandatory trainings, user assignments, started assignments, and completed assignments per week (based on due date).
Events
This section covers all events that do not have the status Draft or Canceled.
KPI | Description |
Events | Number of events (excluding drafts and canceled events). |
Registrations | Number of users who have registered for events. Note that a user can be registered for multiple events. |
Attendances | Number of users whose attendance was confirmed after registration. |
A bar chart shows the number of events, registrations, and attendances per week (based on event start date).
Journeys
This section includes all journeys that do not have the status Draft or Canceled.
KPI | Description |
Journeys | Number of journeys in the organization (excluding drafts and canceled journeys). |
Registrations | Number of users registered for journeys. Note that a user can be registered for multiple journeys. |
Journey completion rate | Percentage of journey registrations that have been completed. |
Average journey progress | Average progress (in percent) made by users in all journeys. |
A bar chart visualizes the number of journeys and registrations per week (based on journey start date).
Skills
This section provides an overview of skill ratings, distinguishing between self-assessments and manager assessments.
KPI | Description |
Skill ratings - Self rating | Number of skill ratings performed by learners as self-assessments. |
Skill ratings - Manager rating | Number of skill ratings performed by managers. |
A bar chart shows the number of self and manager skill ratings per week.
All users tab
The All users tab provides a table listing all users in the organization. This table can be used to view or download detailed user information.
Attribute | Description |
Name | The full name of the user. |
The user's email address. | |
Status | Status of the user: Active, Not yet activated, or Deactivated. |
Role | The role of the user within the organization (for example, owner, member, etc.). |
Teams | The team(s) to which the user is assigned, if applicable. |
