Use Reset progress to set a learner's progress for an eligible non-adaptive learning path back to 0%. This can be useful when a learner should restart a learning path from the beginning.
Who can use this feature?
Available for users with permission to reset learning path progress for eligible non-adaptive learning paths. Learn more about roles and permissions here.
Available on All Plans
Available on Desktop
Important: Reset progress appears only when the selected learning path is eligible and your user has the required permission. Review the confirmation dialog carefully before confirming the reset.
Progress can also be reset by specific platform workflows, including when a learner opens a compliance assignment's required learning path where applicable. Learn more about the assignment flow in Completing compliance assignments.
Before you reset progress
A learning path progress reset affects one learner's progress for one learning path. The action is available from the Learners tab in Learning path details when the learning path is an eligible non-adaptive learning path and the action is allowed for your user.
Before resetting progress, consider the learner-visible effects:
The learner's Progress for the learning path is set to 0%.
The learner remains visible in the Learners tab.
Last reset on is updated where this column is shown.
The learning path no longer appears as Continue learning for the learner until they start it again.
The learner can start the learning path again.
When progress is reset with the admin Reset progress action, the learner can receive an in-app notification and an email informing them about the reset.
Resetting a learner's progress
Open the relevant learning path in Learning path details.
Go to the Learners tab.
Find the learner whose progress you want to reset.
Open the row More actions menu.
Click Reset progress.
Read the confirmation dialog.
Confirm the reset in the dialog.
Check the status message shown after confirmation.
After the reset is completed, the learner's Progress is set to 0% and Last reset on is updated where available.
What changes after a reset
Area | Effect |
Learners tab | The learner remains in the list. Progress is set to 0% and Last reset on is updated where the column is shown. |
Learner home page | The reset learning path is not shown as Continue learning until the learner starts it again. |
Learning path detail page | The learner can start the learning path again, for example with Start learning path when available. |
Past activities | Where available, the reset can appear in the read-only activity timeline as a Reset event with a timestamp. |
Viewing reset information
In the Learners tab, the table can show Last reset on. This field shows when the learner's progress was last reset for the learning path.
If Past activities is available, you can open it from the row More actions menu by clicking View past activities. The side panel is read-only and shows learning path events such as Started, Completed, Reset, and Certified in a timeline with timestamps. The newest events are shown first.
The Past activities panel is for viewing history only. You can use Close to close the panel.
Learner notifications and email
After an authorized user uses the admin Reset progress action for a learner's progress for a learning path, the affected learner can receive an in-app notification and an email. These messages inform the learner that their progress for the learning path was reset.
Notification and email delivery can depend on the platform's notification and transactional email behavior for your organization.
If reset progress is not available
If you do not see Reset progress in the row More actions menu, check the following:
The learning path must be eligible for learning path progress reset.
The learning path must be a non-adaptive learning path.
Your user must have permission to reset learning path progress.
You must open the action from the learner row in the Learners tab of Learning path details.