Compliance policies define who needs to complete a compliance requirement, which learning path is required, and when the requirement is due. This guide explains how owners create, configure, publish, archive, and delete policies in the Compliance Center.
Who can use this feature?
Available for users with role Owner when Compliance Center is enabled. Learn more about roles and permissions here.
Available on Desktop
Before you create a policy
Before creating a policy, make sure that the required learning path is ready to use. A compliance policy requirement is based on exactly one suitable learning path.
The learning path must be published and non-adaptive to be selected as the Learning path (required). If a learning path is already used by compliance policies, it can be protected from deletion or publication-setting changes that would make it unusable for those policies. Learn more in Creating and managing learning paths.
Understanding policy settings
Audience
Use Audience to define who the policy applies to. Depending on your setup, you can select an audience such as whole organization, specific teams and/or specific users of your organization.
Requirement
Use Requirement to select the learning path learners need to complete. The policy supports one learning path requirement.
Use Learning path (required) to add the required learning path.
If no valid learning path is selected, the policy shows A learning path is required.
The Requirement column in the Policies list shows the title of the selected learning path when a requirement is configured.
Schedule
Use Schedule to define when the policy applies and when learners need to complete the requirement. Depending on the policy configuration, schedule settings can include fields such as Due date and Time to complete.
Note: For calendar-based due dates, the configured timezone is used for due-date handling. Overdue handling starts at the beginning of the following day in that timezone. The same configured timezone is used for due dates shown in compliance communications.
Creating a policy
Open Compliance Center.
Go to Policies.
Click + policy.
Enter a Title (required).
Click Create to create the policy, or Cancel to close the dialog without creating it.
After the policy is created, the confirmation Policy created appears. You can use View policy to open the policy details.
Configuring a draft policy
After creating a policy, configure the required settings before publishing it. A policy needs a valid Audience, Requirement, and Schedule to be ready for publishing.
Open the policy from the Policies list.
Configure the Audience.
Configure the Requirement by selecting the Learning path (required).
Configure the Schedule.
Review the policy details.
Use Back to policies to return to the Policies list.
Publishing a policy
Publishing activates a complete draft policy. The policy must have valid audience, requirement, and schedule settings before it can be published.
Open the draft policy.
Click Publish.
Review the confirmation dialog.
Click Publish to confirm, or Cancel to keep the policy as a draft.
After publishing, the confirmation Policy successfully published appears and user assignments will be immediately scheduled.
Depending on the configured schedule, publishing or scheduled availability can make assignments available to learners and start the related learner notification paths. For full notification behavior, see Compliance notifications and emails.
Important: After a policy is published, the requirement and schedule are locked. If you try to edit them, the interface shows Published requirements cannot be edited or Published schedule cannot be edited.
Archiving a policy
Archive a published policy when it should no longer be managed as an active policy. Archiving changes the policy status to archived.
Open the published policy.
Click Archive.
Review the confirmation dialog.
Click Archive to confirm, or Cancel to keep the policy published.
After archiving, the confirmation Policy successfully archived appears.
Note: Archiving a policy will stop it from creating any new assignments.
Ongoing assignments will be canceled immediately while previously resolved assignments will still be available as historical data.
This can also trigger cancellation communications for affected learners. For full notification behavior, see Compliance notifications and emails.
Deleting a policy
Policies that are available for deletion can be removed from the Policies list. Deletion is intended for policies that no longer need to be kept.
Open Compliance Center.
Go to Policies.
Find the policy you want to remove.
Open More actions.
Click Delete policy.
Review the confirmation dialog.
Click Delete to confirm, or Cancel to keep the policy.
After deletion, the confirmation Policy deleted appears.
Note: Policies with assignments to users or teams or the whole organization cannot be deleted. Remove all assignments first. Also, the policy needs to be archived, before it can be deleted.
Notification settings
To configure Compliance notification settings, open the Notifications tab in organization settings. Learn more in Manage organization settings.
For the full compliance notification and email behavior, including triggers, reminder presets, defaults, recipient eligibility, and digest behavior, see Compliance notifications and emails.